International Direct refunds
Draft refund information for the proposed international Antenka VPN Direct offer. Checkout is not yet available on this website. This page does not apply to Google Play or other app-store purchases.
1. Your consumer rights
Your mandatory rights under applicable consumer law remain in place, including any applicable withdrawal rights and remedies when a service is not supplied, is defective or does not match its description. This page does not create a blanket refusal of refunds or require you to waive those rights.
The purchase is one calendar month for a final total of $5.99 USD, paid once without automatic renewal. Refund requests are reviewed according to applicable law and the terms of the provider used for the transaction; this draft does not promise an additional unconditional money-back period.
2. How to request help or a refund
Write to info@antenka.rs. Tell us whether you need help activating the service or are requesting a refund. Include the email used for the purchase, the order reference, the payment provider and a brief description of the problem or request. Where a statutory right to withdraw applies without giving a reason, no reason is required.
Never send your full card number, card security code, banking password, app credentials or activation code. We may ask for non-sensitive information needed to locate and verify the order.
3. Purchases through Paddle
Paddle approval is pending. If your future purchase is processed by Paddle as reseller and merchant of record, use the support or purchase-management link in its receipt, or contact us with the Paddle order reference. Paddle's buyer terms and refund policy govern its handling of the transaction, subject to mandatory consumer rights.
A refund for a Paddle purchase must be processed through Paddle. We can help investigate VPN delivery and service issues; we do not issue a separate off-platform repayment for that transaction.
4. Purchases through Tribute
For a future purchase made through Tribute on this website, contact us with its order reference or use the support information provided with the transaction. We will check the payment and service status and explain the refund process applicable to that order. Paddle's refund procedure does not apply to a Tribute transaction.
The payment terms and information supplied with the transaction identify the parties involved. The use of Tribute does not reduce any mandatory consumer rights.
5. Access and payment after a request
Submitting a request is not itself confirmation that a refund has been approved. We or the relevant payment provider will communicate the outcome and any steps required. If a purchase is fully refunded, the access paid for by that purchase will end; separate paid purchases are not automatically cancelled. For a partial refund, any effect on access will be explained as part of the outcome.
There is no automatic renewal to turn off. Expiry or uninstalling the app does not create a refund request, and continuing access requires a new one-time purchase. For unresolved service problems, contact info@antenka.rs.